COVID-19
Campsites, activities and services operate in the usual way, in compliance with the sanitary protocols in force.
For campsites with a restaurant and/or swimming pool, your sanitary pass will be checked only once on arrival, for all persons present.
These rules are subject to change according to government decisions.
Reservation
How can I make a reservation?
You can book directly on our website, by clicking on the BOOK button. Availability is displayed in real time and our payment area is secure. To book your stay, you will have to pay a deposit or the full amount of the stay depending on the date of booking.
What is the minimum length of stay?
All year round it is possible to stay from one night onwards in pitches and accommodation, with or without a reservation, but it is only possible to reserve a pitch from 2 nights onwards during the weekends of Pentecost, Ascension and in summer, and during certain specific events in some destination. You can make a price simulation by clicking on the BOOK button.
Reservations for more than 30 nights are not possible on the internet, but are welcome. In this case you can call the campsite where you want to book and the receptionist will take care of your reservation.
Can I choose a pitch or specify a preference?
Yes, this option is free of charge at our campsites! (except for specific event periods)
You can choose by phone or on the website the Preference Option and thus, within the limits of availability, specify a pitch number or the wish to have side by side accommodation. You must indicate the number of the pitch/accommodation and if necessary the name of the family you wish to be placed next to. Our teams will confirm that your request has been taken into account within 72 hours. In the event that your request cannot be met, we will contact you again and you will be able to give other placement details.
If you do not give us any details when you make your reservation, the pitch numbers will be allocated randomly.
How can I book several pitches or rentals at the same time?
Our website allows you to book one pitch or accommodation at a time. In this case you can make several reservations or contact the campsite which will take care of your reservation.
When will I receive confirmation of my reservation?
The booking confirmation is sent by e-mail automatically after payment of your deposit. If you have not received a confirmation e-mail, please check the junk mail in your mailbox or the correct spelling of your e-mail address.
Otherwise, you can ask us to send it back to you by contacting the campsite directly. You will also find all the information about your stay in your customer area.
I want to add services
This is possible, you can contact the campsite directly.
What are the arrival and departure times?
For pitches and accommodation, reception is from 3.30 pm and departure at 11 am maximum.
I am likely to arrive after the reception has closed, what should I do?
Contact the reception of your campsite or village, preferably by telephone, to find out (depending on your arrival time) how to organise yourself.
Offers and prices
How do I check availability and calculate the price of my stay?
To find out the exact price for the dates requested, simply simulate a booking on our platform by clicking on the BOOK button (top right). Once you have selected your destination and dates of stay, we will display the available accommodation and their prices. The price displayed at this stage is the price of the accommodation (or pitch) alone, excluding options, administration costs, optional cancellation insurance and any discounts.
What is included in my price?
When you book a pitch or accommodation, you have access to all the facilities and services of the campsite or village, whether free or not. The following are included in your price: access to the swimming pool, volleyball court, petanque, wifi in the campsites, activities, playground, etc. On the other hand, you will have to pay extra for additional services and rentals and for drinks at the snack bar.
How do the offers and promotions apply?
Promo codes and/or partner codes are to be entered when you make your reservation after selecting your destination, the dates of your stay and the accommodation/pitch. You can also give it to our receptionists when you book by phone. Offers and promotions are never retroactive.
Which low season cards do you accept?
Some of our campsites accept ACSI and CKE cards. For your reservation, please contact the campsite where you wish to stay and indicate at the beginning of your reservation that you are a card holder.
Cancellation or change of stay
How do I cancel or change my booking?
For pitches and rentals, you can change your booking up to 7 days before your stay (during the season and subject to availability) and cancel up to 30 days before your stay. However, the 30% deposit you have paid is not refundable
What does the cancellation insurance cover?
Our cancellation & interruption insurance will not allow you to be reimbursed if you simply change your mind.
On the other hand, it covers many events that are not your fault, for the insured or other participants in the trip: some examples: death, accident or serious illness including COVID, hospitalisation of the insured, a parent or close family member. Pregnancy complications of the insured, refusal of a tourist visa, separation (PACS or marriage), getting a job, cancellation or modification of paid holidays, termination of contract, serious damage to the vehicle, cancellation of one of the persons accompanying the insured (maximum 9 persons)…
When can I take out cancellation insurance?
Our cancellation insurance allows you to protect yourself against external circumstances that would prevent you from enjoying your stay. You can subscribe to this insurance when you make your reservation.
I cancel or shorten my stay. What do I have to do to be reimbursed by the Cancellation Insurance?
In case of cancellation or interruption of your stay for one of the situations covered by the insurance (see general conditions of the insurance).
1 – Notify the campsite, the village or the booking service of your withdrawal or early departure
2 – Declare your situation imperatively within 48 hours of the event:
– By telephone: 02 48 27 50 78
– By internet : http://www.declare.fr/
– By email : claims@declare.fr
– By post: Gritchen Tolède & Associés – Service Sinistres
27 rue Charles Durand – CS70139 – 18 021 Bourges cedex France
3 – You must send them the cancellation invoice provided by the campsite or the booking service, together with proof of your reason for cancellation. You will be reimbursed within 48 hours of receiving your file.
Please note! This insurance is offered through a third party. After notifying the campsite of your withdrawal or early departure, you are responsible for declaring your situation to the insurer.
Payment
Which payment methods do you accept?
Credit card
Holiday cheque
Cash
Pay by Chèques-vacances (ANCV)
Please note that no reservation will be registered without a deposit. Consequently, the reservation can only be taken upon receipt of your holiday vouchers.
For more security, we advise you to pay a deposit by credit card in order to guarantee the availability of the desired accommodation or pitches.
To pay your deposit, you can send your holiday vouchers to the following address
ONLYCAMP SAS
61 rue de Rochepinard
37550 Saint Avertin
Pay by bank check
Please note that we do not accept bank cheques less than 30 days before the date of your stay.
In case of payment of 100% of the stay by cheque, your reservation will be guaranteed only after reception of your cheque, subject to availability.
These elements must be sent by registered mail with acknowledgement of receipt, see address above.
Paying by cash
We do not accept any reservation with a cash payment, they are only accepted on the spot.
Do you accept VACAF cheques?
No, VACAF cheques are not accepted on our campsites.
Can I pay in instalments?
We offer payment in full at the time of booking or in two instalments: a 30% deposit at the time of booking and the balance 30 days before your arrival.
Consequently, if you book less than 30 days before your arrival, you will have to pay the full amount of your stay.
Your stay
Are the campsites accessible to people with reduced mobility?
All our sites have sanitary facilities adapted for people with reduced mobility. However, the natural configuration of the sites (stony paths, etc.) may make it difficult to move around on certain campsites or villages. Some of our campsites are equipped with accommodation specially designed for people with reduced mobility.
Are pets allowed?
Pets are welcome! For everyone’s comfort, your pet must be kept on a leash and its faeces collected.
There is a daily supplement for pets and we will ask you to have your pet’s vaccination record. Dangerous or aggressive animals and category 1 and 2 dogs are not allowed on our sites.
How many vehicles per pitch or rental unit?
Only one vehicle is allowed to park inside the campsite. Depending on the site and the period, you can park directly on the pitch or in nearby car parks if the area of your pitch/accommodation is pedestrianised. We try to keep traffic to a minimum on our sites in order to preserve the peace and quiet. All extra vehicles must be parked outside.
Do you accept unaccompanied minors?
No, unaccompanied minors are not accepted even with a certificate from their parents.
On pitches
How many people can camp on one pitch?
The maximum capacity allowed on a pitch for tents, motorhomes and caravans is 6 people (including children and babies).
If you exceed this maximum capacity, you will have to book a second pitch.
The basic pitch package does not include persons. Adults or children must therefore pay a supplement, either free of charge or for a fee, depending on the period.
Please note: the maximum capacity is generally 6 people, unless a specific pitch has a different capacity.
What type of electrical outlets are available?
Our campsites are equipped with EU or French plugs, depending on the campsite. Remember to take your adapters! The site will not be able to lend you an adapter. A large extension lead is also useful.
Why am I being asked about my camping equipment (tent, caravan, etc.) and its size?
The size of the pitch you will be offered is related to the natural configuration of the pitch: a small or medium-sized flat area on a raised pitch, a pitch with a tree in the middle or surrounded by a lot of vegetation… This is why it is important to give correct information about the size of your tent, caravan or motorhome. We cannot guarantee access to your pitch if your equipment does not correspond to the one you indicated at the time of your reservation. It is not possible to add an extra tent on certain pitch categories.
Tent size :
Small tent: 2 x 3 metres – 1 to 3 people
Medium tent: 3 x 5 metres – 1 to 4 people
Large tent: 4 x 7 metres – 1 to 6 people
If your tent exceeds the maximum size, please contact the campsite directly.
Are barbecues accepted?
We accept electric or gas barbecues ?
NB: In some destinations, bivouac areas are available with self-service barbecues.
We also offer gas barbecues for hire by the day directly at some of our campsites (subject to availability)
Staying in accommodation
What are the different types of accommodation?
We offer different types of accommodation: accommodation for between 4 and 8 people to travel with a group or family
Accommodation for 1 to 2 people, which is often popular with cycle tourists but can be suitable for all campers.
Our accommodations are mainly made of canvas and wood, and are integrated into the natural environment.
What is the maximum capacity of the rental accommodation?
The maximum capacity of our rental accommodation is between 1 and 8 people (including babies). For safety reasons, it is not possible to go beyond this. If you exceed this maximum capacity, you will have to book a second accommodation.
Do you offer accommodation for people with reduced mobility ?
Many Huttopia destinations have accommodation adapted for people with reduced mobility. We invite you to consult the campsites page for more information.
What is included with my accommodation ?
When you book your accommodation, the following are included: all utilities (water, gas, electricity), a vehicle, access to reception services, the swimming pool (on the opening dates and depending on the destination), play areas, other facilities and activities on offer (free of charge or for a fee on the campsites). You can also select additional options offered at the time of booking.
Are sheets and towels provided?
Sheets and towels are not included, they are available for hire. Please remember to book them in advance. See our additional rates
What facilities does my accommodation have?
For each of our accommodations you can refer to the detailed inventory available on the page of each campsite in the accommodation tab.
Do I have to clean up after leaving my accommodation?
You can subscribe to our cleaning option when you book, the amount may vary depending on the period. This does not include the kitchen area. The dishes must be washed and put away, the rubbish bin emptied, the fridge clean and empty. You can also do the cleaning yourself, in which case the accommodation must be returned in a clean condition. If this is not the case, the deposit will be deducted in full.
I want to extend or shorten my stay
Extensions are always possible (subject to availability). If you have booked a pitch or a rental, no refund will be possible in case of early departure.
We invite you to go to the reception to see in detail the possibilities to extend or shorten your stay.
I am here and I need help
Do not hesitate to go and meet the reception team on site, they will make every effort to help you if you are missing some items in your accommodation, if you cannot operate an item of equipment… You can also contact them by telephone: you will find the telephone number on your confirmation of stay or on the page of your destination on our website, but also on the entrance door of the reception.
What services are available on site?
You will find details of all the services (free or paid) that we offer on site on each destination page, which may differ from one destination to another. Some examples of the services you can find on site :
Tourist information point
Living centre
TV area
Board games and library area
Wifi access in the centre of life / terrace
Bread and pastries to order
Grocery shop
Fridge and barbecue rental
Laundry
After my stay
What do I do if I have forgotten a personal item on my departure?
Contact the campsite directly.
How can I get an invoice for my stay?
You will receive the invoice for your stay directly by e-mail, after you have paid for your stay. If you need a specific invoice, please contact the campsite for more information.
How can I get an invoice for my stay?
You will receive the invoice for your stay directly by e-mail, after you have paid for your stay. However, if you need a specific invoice, do not hesitate to contact the campsite for more information.
How to make a complaint?
Our teams are committed to ensuring that your holiday is a memorable one.
If you are not completely satisfied with your stay, please send an email to contact@onlycamp.fr. We make every effort to deal with all requests as quickly as possible and to provide a satisfactory response to each of them.
If you are on site and encounter a problem, our teams are at your disposal, so do not hesitate to consult them directly.
My customer account
How and why should I create a customer account?
You can create a customer account by clicking on the “My Account” menu. Via your customer account, you will have access to a personal space which contains all the elements necessary for the correct follow-up of your reservations. You will be able to find all your past and future bookings.
How can I change or recover my account password?
On the MY ACCOUNT page you can click on PASSWORD FORGOTTEN to receive a reset email. Remember to check your spam or junk mail!
I want to unsubscribe from newsletters
You can unsubscribe from our newsletters by selecting the “Unsubscribe” link at the bottom of each newsletter.
You may still receive information from us while our systems are being updated.
Companies and groups
I would like to organise a group trip
Association, club, family and friends…, are you looking for an authentic place in the middle of nature to organise a group stay and get together? We invite you to contact the campsite
I would like to include Onlycamp in our Works Council offer
We invite you to send an email to contact@onlycamp.fr
I am looking for accommodation solutions for my company
Are you looking for accommodation solutions for your teams, for a project, a work site or an assignment, for one night or several weeks? Opt for the alternative to traditional hotel offers, by contacting the campsite or by sending an email to contact@onlycamp.fr
